Terms & Conditions

We want you to experience 100% peace of mind before you buy from us, so if you have any queries or concerns about our service, please take a look at our terms & conditions below.

Alternatively, you can contact us here at Baldwins on 0207 703 5550 to speak to a member of staff (9 am - 6 pm Monday - Saturday) or use our contact form here.

Company Information

G Baldwin & Co Ltd Trading as G Baldwin & Co

Registered Office:

171-173 Walworth Road

London

SE17 1RW

Registration Number 4639383

Registered in England

Ordering

You may place orders through our secure shopping site. Alternatively, you may place orders by using any of the following methods:

• Email: [email protected]
• Telephone: +44 (0)20 77035550
• Fax: +44 (0)20 7252 6264
• Post: G Baldwin & Co, 171-173 Walworth Road, London, SE17 1RW
• Purchase In-Store - view our location here

Order Cancellation

You may cancel your order at any time before it's dispatched for a full refund by contacting us on 0207 703 5550.

Refunds will be processed within 72 hours. If your order has already been dispatched, please see our returns policy.

Security

G Baldwin & Co Security Guarantee protects you while you shop at www.baldwins.co.uk so that you never have to worry about Credit or Debit card security.

We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

All transactions with Baldwins are secure and protected by an Geotrust SSL Certificate.

In compliance with the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us.

PCI Compliance

The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

G Baldwin & Co is fully PCI Compliant and our systems are tested quarterly to ensure that the highest security standards are maintained.

Guarantee Details

In the unlikely event of your card being used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00, G Baldwin & Co will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at G Baldwin & Co while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Privacy Policy

Please see our Full Privacy Policy here

Errors

Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.

Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details.

We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).

Competitions

From time to time we may run competitions on the website and our social media channels. When running these competitions, the following terms apply:

• Entrants must be over the age of 18
• There are no cash alternatives or substitutions
• Prize is not transferable
• The judge's decision is final and no correspondence will be entered into.

Medicinal Policy

We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.

However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries when possible.

Before making your purchase, please ask yourself the following questions:

• Am I taking prescription medication?
• Am I taking or intending to take nutritional or herbal supplements?

MHRA

151 Buckingham Palace Road

London SW1W 9SZ

Email: [email protected]

Telephone: 020 3080 6000

Fax: 020 3118 9803

Website: http://medicine-seller-register.mhra.gov.uk (Opens in a new tab)